1. Introduction
This Privacy Policy explains how Lucky105 — the online gaming platform accessible at lucky105.app — collects, uses, stores and protects the personal information of players registered on the platform. It applies to all Lucky105 players based in Pakistan and to anyone who visits the Lucky105 website, whether or not they have a registered account.
Privacy at Lucky105 is not a legal technicality — it is a genuine commitment. Pakistani players trust us with their real names, mobile numbers, CNIC details and payment information. That trust is not something Lucky105 takes lightly. This policy tells you exactly what happens with that information so you can make an informed decision about using the platform.
By registering a Lucky105 account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how Lucky105 handles your data, you should not use the platform and should contact us to request deletion of any data we may hold.
Policy Updates: Lucky105 may update this Privacy Policy periodically. Material changes will be notified to registered players via email. The "Last Updated" date at the top of this page reflects when the current version was published. Continued use of Lucky105 after an update constitutes acceptance of the revised policy.
2. Who We Are
Lucky105 is an online gaming platform operating at lucky105.app, providing casino games, sports betting, live dealer games and related entertainment services to players in Pakistan. All transactions on Lucky105 are conducted in Pakistani Rupees (PKR).
For the purposes of this Privacy Policy, "Lucky105", "we", "us" and "our" refer to the platform and its operating entity. Questions about data handling, your rights under this policy, or requests to access or delete your personal data should be directed to Lucky105's support team at support@lucky105.app.
Lucky105 is the data controller for all personal information collected through the platform — meaning we are the entity responsible for deciding how your data is processed and for ensuring it is handled appropriately.
3. Data We Collect
Lucky105 collects personal data in two main ways: information you provide directly and information we collect automatically when you use the platform. Here is a complete breakdown:
| Data Category |
Specific Data Points |
When Collected |
| Identity Data |
Full name, date of birth, CNIC number (when verification requested), nationality |
Registration & identity verification |
| Contact Data |
Mobile phone number, email address |
Account registration |
| Financial Data |
Transaction references (deposit/withdrawal), payment method type (e.g. Easypaisa), transaction amounts in PKR |
Each deposit or withdrawal |
| Gameplay Data |
Bet history, game selections, session duration, wins and losses, bonus usage |
During active play sessions |
| Technical Data |
IP address, device type, operating system, browser type, screen resolution |
Each platform visit |
| Communication Data |
Support chat transcripts, email correspondence, feedback submissions |
When you contact Lucky105 |
| Preference Data |
Marketing opt-in/opt-out status, preferred games, notification settings |
Account settings interactions |
What Lucky105 Does NOT Collect: Lucky105 does not store full payment credentials — we never retain your Easypaisa PIN, JazzCash password, bank account passwords or full card numbers. Payment processing is handled by certified third-party payment gateways. Lucky105 only receives a transaction reference confirming that a payment was made.
4. How We Collect Your Data
Lucky105 collects personal data through the following channels:
Collection Methods
- Direct input: Information you enter when registering, updating your profile, making a payment or contacting support.
- Automated collection: Technical data collected automatically when you access the Lucky105 website, including IP addresses, device identifiers and browser data collected via cookies and similar technologies.
- Third-party payment processors: Transaction confirmation data shared by Easypaisa, JazzCash, NayaPay, SadaPay and bank payment processors when you make a deposit or withdrawal.
- Identity verification providers: Where identity checks are conducted, verification data may be confirmed via third-party identity verification services.
- Support interactions: Data captured during live chat sessions, email exchanges or phone support calls.
Lucky105 does not purchase personal data lists from third parties and does not collect data from social media platforms without your explicit consent.
5. Why We Use Your Data
Lucky105 uses your personal data only for purposes that are genuinely necessary to operate the platform, comply with applicable requirements, and improve the experience for players in Pakistan. Here is exactly what we use your data for:
- Account management: Creating, maintaining and managing your Lucky105 account, including login authentication and account security.
- Identity and age verification: Confirming that you are who you say you are and that you meet the minimum age requirement of 18 years.
- Payment processing: Processing your deposits and withdrawals in PKR through your chosen payment method.
- Customer support: Responding to your questions, resolving disputes and providing assistance when things go wrong.
- Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate support tools.
- Fraud prevention and security: Detecting and preventing fraudulent activity, bonus abuse, money laundering and unauthorised account access.
- Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, navigation and overall user experience.
- Legal compliance: Meeting anti-money laundering (AML) record-keeping requirements and responding to lawful requests from regulatory authorities.
- Marketing communications: Sending promotional offers and Lucky105 news — but only to players who have opted in to receive them.
Lucky105 does not use your personal data for automated decision-making that significantly affects your rights — such as automatically denying withdrawals or blocking accounts — without human review. Where automated systems flag an account for review, a member of the Lucky105 team reviews the flag before any account action is taken.
6. Legal Basis for Processing
Lucky105 processes your personal data on one or more of the following legal bases:
Processing Grounds
- Contract performance: Processing necessary to fulfil your Lucky105 account agreement — including processing payments and maintaining your game history.
- Legal obligation: Processing required to comply with applicable laws — including identity verification, transaction record-keeping and cooperation with law enforcement where legally required.
- Legitimate interests: Processing necessary for Lucky105's legitimate interests — including fraud detection, platform security and responsible gaming monitoring — provided these interests are not overridden by your privacy rights.
- Consent: Processing based on your explicit consent — primarily marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
7. Sharing Your Data
Lucky105 does not sell your personal data. We share your data only in the following limited and clearly defined circumstances:
- Payment processors: Transaction details are shared with Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT processors and card payment gateways solely to process your deposits and withdrawals. These providers operate under their own strict privacy and security standards.
- Identity verification services: Where KYC (Know Your Customer) checks are required, name, CNIC details and date of birth may be shared with certified identity verification providers for the purpose of confirming your identity.
- Game content providers: Game providers whose titles appear on Lucky105 may receive anonymised gameplay data (bet totals, game round results) for game performance monitoring. No personally identifiable information is shared with game providers.
- Law enforcement and regulatory bodies: Lucky105 will share player data with Pakistani law enforcement authorities when required to do so by a valid legal order — for example, in cases of suspected fraud or money laundering under applicable Pakistani law.
- IT and security service providers: Technical service providers who assist with hosting, security monitoring and platform maintenance may access data on Lucky105's behalf, subject to confidentiality agreements that prohibit any secondary use.
No International Transfers Without Safeguards: Where Lucky105 uses service providers based outside Pakistan, contractual safeguards are put in place to ensure your data receives equivalent protection to that described in this policy. Lucky105 will not transfer your personal data internationally without appropriate protections in place.
8. Cookies and Tracking Technologies
Lucky105 uses cookies and similar tracking technologies on the platform to provide core functionality and to improve the player experience. Here is a plain-language breakdown of what we use and why:
| Cookie Type |
Purpose |
Can Be Disabled? |
| Essential Cookies |
Required for core platform functions — login sessions, account security, game loading. Without these, Lucky105 cannot function. |
No — essential for operation |
| Functional Cookies |
Remember your preferences — language settings, preferred game categories, notification choices. |
Yes — affects experience |
| Analytics Cookies |
Collect anonymised data about how players navigate the platform, which games are most used and where errors occur. Used to improve Lucky105. |
Yes — opt out via settings |
| Security Cookies |
Help detect fraud, unusual login patterns and bot activity. Protect your Lucky105 account from unauthorised access. |
No — required for security |
You can manage cookie preferences through your device's browser settings. Disabling non-essential cookies will not prevent you from using Lucky105, though some preference features may not work as expected.
9. Data Retention
Lucky105 retains your personal data only for as long as it is needed for the purposes described in this policy, or as long as required by applicable laws. Here is how our retention periods work in practice:
Retention Periods
- Active account data: Retained for the full duration of your Lucky105 account and for a minimum of 5 years after account closure.
- Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by anti-money laundering regulations.
- Identity verification documents: Retained for 5 years after account closure or last verification, in line with KYC requirements.
- Support communications: Retained for 3 years after the resolution of each support interaction.
- Marketing data (opted-in): Retained until you withdraw your consent or request deletion.
- Technical and analytics data: Anonymised after 24 months and retained in aggregate form indefinitely for platform improvement.
Once the applicable retention period has expired and there is no legal requirement to retain the data further, Lucky105 securely deletes or anonymises the data so it can no longer identify you.
10. Data Security
Lucky105 implements a layered security approach to protect your personal data from unauthorised access, accidental loss, disclosure and destruction. Key security measures include:
- SSL/TLS encryption: All data transmitted between your device and Lucky105 servers is encrypted using industry-standard SSL/TLS protocols. This applies to login, account management, game play and payment pages.
- Password hashing: Account passwords are never stored in plain text. Lucky105 uses strong cryptographic hashing algorithms to store password data so that even internal staff cannot read your password.
- Access controls: Access to player data within Lucky105 is restricted on a need-to-know basis. Only authorised staff with a legitimate operational need can access specific data categories, and all access is logged.
- Payment gateway security: Payment processing complies with PCI-DSS standards. Full payment credentials are never transmitted to or stored on Lucky105 servers.
- Continuous monitoring: Lucky105 operates continuous security monitoring to detect and respond to suspicious activity, potential breaches or system anomalies in real time.
- Regular security reviews: Lucky105 conducts periodic reviews of data security practices and updates security measures in response to evolving threats.
Security is a shared responsibility. Lucky105 takes extensive technical measures to protect your data — but player-side security matters too. Use a strong, unique password for your Lucky105 account, do not share your login credentials with anyone, and contact Lucky105 support immediately if you suspect unauthorised access to your account.
11. Your Privacy Rights
As a Lucky105 player, you have the following rights in relation to your personal data. All requests should be submitted to support@lucky105.app and will be processed within 30 days of receipt.
Right to Access
Right to Rectification
Right to Erasure
Right to Restrict Processing
Right to Data Portability
Right to Object
Withdraw Consent
What Each Right Means
- Access: Request a copy of all personal data Lucky105 holds about you.
- Rectification: Request correction of any inaccurate or incomplete personal data.
- Erasure: Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
- Restriction: Request that Lucky105 pause processing your data while a dispute is resolved.
- Portability: Request a copy of your data in a structured, machine-readable format for transfer to another provider.
- Object: Object to processing based on Lucky105's legitimate interests — we will cease unless we can demonstrate compelling grounds.
- Withdraw Consent: Withdraw consent for marketing communications at any time without affecting previous lawful processing.
Note that certain data — particularly transaction records and identity verification data — is subject to mandatory legal retention periods and cannot be deleted before those periods expire, regardless of deletion requests.
12. Children's Privacy
Lucky105 is strictly an 18+ platform. Lucky105 does not knowingly collect personal data from anyone under the age of 18. The platform's registration process includes an age declaration, and accounts suspected of belonging to minors are suspended pending age verification.
If a parent or guardian becomes aware that a person under 18 has registered an account on Lucky105, they should contact us immediately at support@lucky105.app. Lucky105 will close the account, delete the associated personal data (subject to any legally required retention of transaction records) and return any deposits to the original payment source.
Lucky105 does not intentionally collect any personal data from minors and has no legitimate use for such data.
13. Marketing Communications
Lucky105 sends promotional communications — including bonus offers, game announcements and seasonal promotions — only to players who have explicitly opted in to receive them. Here is how our marketing communication preferences work:
Communication Preferences
- At registration, you will be given the option to opt in to marketing communications by email and/or SMS. Neither option is pre-ticked — the choice is entirely yours.
- You can change your marketing preferences at any time from the Notifications section of your Lucky105 account settings.
- You can unsubscribe from any Lucky105 marketing email by clicking the unsubscribe link in the email. SMS opt-outs are processed within 24 hours.
- Even if you have opted out of marketing communications, Lucky105 may still send transactional communications — such as deposit confirmations, withdrawal notifications and security alerts. These are not marketing and cannot be opted out of while your account is active.
Lucky105 does not share your contact details with third parties for the purpose of them sending you their own marketing communications.
14. Privacy Policy Updates
Lucky105 reviews and updates this Privacy Policy periodically to reflect changes in platform operations, applicable legal requirements or data processing practices. The "Last Updated" date at the top of this page tells you when the most recent version was published.
Where changes are material — meaning they significantly affect how your data is processed or your rights in relation to it — Lucky105 will notify registered players by email to their registered address at least 7 days before the changes take effect. Minor, non-material updates (such as clarifications of existing practices) may be made without direct notification.
Lucky105 will always make the current version of this Privacy Policy accessible on this page. We recommend checking this page periodically to stay informed of any updates. Continued use of Lucky105 after a policy update constitutes acceptance of the revised policy.
15. Contact Lucky105 About Privacy
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data is being handled on Lucky105, please contact us through any of the following channels:
Privacy Contact Details
- Email: support@lucky105.app — please include "Privacy Request" in the subject line for faster routing.
- Live Chat: Available 24/7 from your Lucky105 account dashboard. Suitable for urgent privacy concerns such as suspected unauthorised access.
- Response Time: Privacy requests are acknowledged within 48 hours and fully processed within 30 days of receipt.
This Privacy Policy was last updated on 1 January 2025. Lucky105 thanks all players for taking the time to understand how their personal data is used and protected. Transparency about data practices is a core commitment of the Lucky105 platform — if anything in this policy is unclear, please ask us.
